AWA Management Team

andrew hensley profile

Andrew Hensley
Director Operations - Information Technology Services

Andrew first joined AWA in 2003 and returned again in 2011. Andrew has in excess of 25 years experience in Service Operations, Supply Chain and Finance from a career spanning professional practice, retail and service organisations in Australia and the US. Andrew is experienced in formulating, implementing and delivering business and outsource solutions and process improvement. Andrew is a Chartered Accountant and has completed an MBA at Macquarie University. His current role has full responsibility for AWA service delivery and customer engagement at an operational level.

ian mills profile

Ian Mills
Senior Account Manager / Solutions Architect

Ian joined AWA in 1983 and developed an extensive background in ICT Service Management spanning Corporate, Government and end user customers. He has an exceptional track record in being able to align internal people to the requirements of the customer whilst meeting strategic business objectives and delivering outstanding Customer satisfaction. Ian is able to communicate effectively at all levels from CEO to end user whilst having the technical expertise to deal directly with the Technicians and Engineers delivering the service. His experience gives him a unique perspective and insight allowing him to develop complex and robust solutions to ICT Customers to meet their current and future needs.

andrew ellis profile

Andrew Ellis
Senior Account Manager

Working for AWA for over 15 years Andrew brings extensive experience in operational support of corporate and retail customer. Focus on network infrastructure maintenance and critical up-time services, Andrew can not only design and implement a service strategy for complex and challenging environments across a diverse geographic base, he can also ensure the ongoing and continual improvement of services as products and customer requirements change.

rob kosovic profile

Robert Kosovic
Senior Account Manager

Robert joined AWA in 2014 in a Project Manager role. Robert has over twenty years of experience in many aspects of Customer Service and Communication, plus 14 years of excellent knowledge of Incident Management, computer hardware and software. Having worked with large ICT organizations like Unisys and Fujitsu enabled him to expand his knowledge in managed service and IT outsourcing. Through the years, Robert has taken advantage of educational courses to enhance and to update his skills. He holds a Diploma of Management, Certificate IV in Frontline Management, ITIL V3 Foundation Certificate, Diploma of Systems Technology and Diploma of Hospitality and Tourism. In his current role he is managing global vendors with project implementation, roll out plans and the on-boarding new AWA customers.

jim maheridis profile

Jim Maheridis
National Technical Support Manager / State Manager SA/NT/VIC/TAS

Joining AWA in 1999 Jim has seen many changes in ICT across many customers, changing technologies, changing service methods, tougher service levels and customer satisfaction requirements. With a ground up understanding of field service and technical support Jim has real life field and customer service experience allowing him to cross over multiple levels of staff and management in planning, pricing and delivering field service. With over 25 years experience Jim has worked delivering field service, managing staff delivering field service, managing major accounts such as Telstra, National Australia Bank, delivering major projects on a national level and currently managing branch activities at an operational and technical level. Managing staff, service challenges, developing solutions, resolving issues, meeting tight time frames is all par for the course.